1. Our Commitment to Responsible Gambling
Our priority is to ensure a safe and responsible gaming environment for all users. While the gaming platform serves as an enjoyable and harmless source of entertainment for most, it can lead to serious addiction for some individuals. For this reason, we develop and implement a range of tools that allow users to set spending limits and control their behavior.
2. Protection of Minors
Parimatch Armenia strictly prohibits individuals under 18 from using our platform. We employ age verification mechanisms during account creation and, if necessary, at any stage. Additionally, we recommend that parents and guardians install appropriate filtering software, such as BetBlocker, Net Nanny, GamBlock, or Gamban (with a free version available), to prevent minors from accessing the website or to enable self-exclusion.
3. Gambling Addiction and Risk Assessment
Although gambling is a socially accepted form of entertainment, its increasing prevalence has led to a rise in gambling addiction issues among certain groups. We do not condone or continue cooperation with users who exhibit or develop gambling-related disorders. Our internal analytics system is designed to detect risky behavior early. It automatically identifies frequent losers, individuals under psychological stress, those with financial difficulties, or users displaying aggressive behavior toward our staff. We reach out to these users individually, offering self-limitation or self-exclusion options.
4. Self-Control and Self-Assessment
We recognize that gambling addiction can affect even the most prudent players. Therefore, we encourage users to take a self-assessment test to evaluate how their behavior aligns with responsible gambling principles. You can access tests like those offered by Gamblers Anonymous for further clarity and professional support.
Follow these tips to manage your gambling behavior:
- Do not take loans or incur debts to gamble.
- Set a maximum loss limit before starting.
- Use self-limitation tools.
- Remember that this is just a game.
- Take frequent breaks and engage in other activities.
- Avoid gambling during stress or negative emotional states.
5. Self-Exclusion Options
If you feel that gambling is no longer a source of enjoyment and is becoming a compulsive routine, we recommend using the self-exclusion tool. You can contact our support team via email or live chat to temporarily freeze your account and stop receiving promotional materials. We also advise consulting a psychologist or reaching out to organizations such as Gamblers Anonymous or Gambling Therapy. During self-exclusion, you will be unable to register a new account, place bets, or deposit funds.
6. Operator Actions and Intervention
Parimatch Armenia has the authority to temporarily or permanently block users displaying erratic communication, signs of mental distress, or clear manifestations of gambling addiction. If our support team identifies such behavior, we reserve the right to close the account or deny reactivation requests to ensure user safety. We are here to support you in any situation where gambling begins to harm your life.
7. Technologies Used for Responsible Gambling
We develop internal analytical tools to detect risky gambling behavior before it becomes a serious issue. By analyzing usage frequency, bet sizes, and time-based activity data, we can determine if a user is at risk of addiction. This information is used solely to implement our responsible gambling policy.
We also collaborate with organizations like GamCare and BeGambleAware to provide reliable, independent information and psychological support to those in need.
8. Support and Counseling
If you or someone close to you experiences symptoms of gambling addiction, please contact our specialists immediately. We are available 24/7 and ready to help you regain control. Additionally, we recommend utilizing trusted counseling services that operate anonymously and free of charge, ensuring your confidentiality.
Support platforms:
We encourage users to openly discuss their concerns without fear of judgment. Our support specialists are trained in behavioral change and operate in a respectful and trustworthy environment.
9. Legal Responsibility and Licensing
Parimatch Armenia operates legally under an international license and regulatory oversight. We are committed to complying with all gaming legislation requirements and adhering to gambling prevention regulations. Our responsible gambling policy encompasses both technological solutions and human intervention to minimize risks.
Our goal is to build a trusted platform where every player feels protected and respected, regardless of how often or how much they bet.
10. Final Considerations
Participation in gaming platforms should be a conscious and controlled process. As an operator, we are committed to upholding these principles and providing all necessary tools and support to help users stay within the bounds of responsible gambling. If you have any questions or concerns, do not hesitate to contact us. Parimatch Armenia is by your side to ensure a sensible, safe, and responsible gaming experience.
